When using Zenstores with WebInterpret there are a few things you need to keep in mind. 

What the Webinterpret statuses mean:

A Webinterpret hub address has been associated with this international order

This symbol means that the Webinterpret hub address has been associated to this international order, when shipping the order will be delivered to Web interprets forwarding hub in the UK.


A Webinterpret hub address has not been associated with this international order

This symbol means that this order can be shipped via Webinterpret's International shipping program but you will need to assign it to be shipped to the Webinterpret Hub address manually (see below for steps).


How to mark an order as a Webinterpret order

  • First of all click the little down arrow to the right of the green Create Shipments button.
  • Then click Mark as Webinterpret Order option from the dropdown


How to unmark an order as a Webinterpret order

  • First of all click the little down arrow to the right of the green Create Shipments button.
  • Then click Unmark as Webinterpret Order option from the dropdown.
  • Then the order address will revert back to the original shipping address.


Issues

This symbol means that we’ve attempted to get a webinterpret hub address but there has been some issue with this order.

You can hover over the Webinterpret icon to see the error.

The issue could be a number of things but will usually be due to a missing piece of order data like an email address for example.

To resolve this you can have a look at this help guide which covers how to edit an orders shipping address:

Editing an orders shipping address