How to check the status of your tracked service
If you send your orders to your customers using Royal Mail tracked services, you will on occasion, want to double check where the order is.
Luckily this is a very simple process. First of all get your shipments tracking number by following this help guide How to find shipping information for an order
Once you have your tracking number just copy it and then visit Royal Mail's track and trace site here:Royal Mail track and trace site
And paste the tracking number into the input box and hit enter.
Question - My tracking number is coming up as unrecognised, what do I do?
Answer - 1. This normally happens if you are checking your tracking number before you have manifested your orders. Until you perform a manifest no order information is passed back to Royal Mail.
2. It can also happen if your Royal Mail driver hasn't yet scanned the parcel.