How to update tracking details for a dispatched order

In Zenstores once you have marked your order as dispatched we won't then update any changes made to the order after this point.

So if you have had to create a new shipment for an order or you need to change the tracking data you will also need to update the order externally in your sales channel.

For example:

Jon has created a shipment for order 1279 using a tracked service, and then marked the order as dispatched. This has updated the order in his eBay account with the courier and tracking information.

But Jon then receives a message letting him know the order has not been delivered and he will need to resend this product out to the customer.

Jon creates a new shipment for the order in Zenstores, again using a tracked service. But this time the tracked data will not be sent back to eBay, because we have already performed this process once.

Jon will then need to log into his eBay account and update the orders tracking data there.