Back to your account
Getting Started Guides
Welcome to Zenstores
Getting Started 1: Connecting your stores
Getting Started 2: Set up your shipping integrations
Getting Started 3: Printing shipping labels and invoices
Getting in touch with us
Couriers and shipping providers
APC Overnight New Horizons
How to find shipping information for an order
Sales Channels and stores
Testing and troubleshooting your store connection
How to stop my channel importing orders
How to remove or deactivate a sales channel (marketplace/webshop) in Zenstores
Troubleshooting Shopify and eBay issues
Understanding the products sales chart
How are the figures in Zenstores Insights calculated?
Printing Shipping labels
Printing Royal Mail labels
Printing myHermes shipping labels
Printing APC labels
Printing Yodel labels
Printing Parcel2Go shipping labels
Plain address labels
Courier default thermal label types
Subscription and account management
Editing and updating your subscription VAT invoices
How to manage your team's permissions
How to upgrade or downgrade your account's subscription when paying monthly
Viewing invoices for your Zenstores subscription
How Zenstores plans work
Managing your orders
How to import orders from a CSV file
How to export orders as a CSV/spreadsheet
Customising your order list
Adding and assigning team members
How to part dispatch an order
How to change the label size for courier shipping labels (APC, Yodel, DPD, Royal Mail, Parcelforce and myHermes)
How add or update a collection address
Frequently Asked Question's
Royal Mail frequently asked questions
Printers & Labels
Troubleshooting Shipping errors
FAQ: Importing orders from my store
I cancelled an order in my cart, why isn't it showing as cancelled in Zenstores?
Can I print courier shipping labels (Royal Mail, APC, Yodel, myHermes) for collection on a different day?
eCommerce shop systems that support CSV order exports
How does ZenRewards (referral) work and what are the terms?
Document Printing and Customisation
How to add your logo to an invoice or packing slip
How to print a job sheet
How to add tax to your invoices
How to add a note to your invoices
How do I add/edit a return address for my invoices, packing slips and PPI labels?
Tips and Tricks
Adding notes to your orders
Saving invoices as PDF's for emailing to customers
I've received an invoice from Zenstores - what is this?
Troubleshooting Royal Mail NetDespatch shipping errors
I keep getting "access denied check credentials" when I try to book a shipment, why?
How to favourite your preferred Royal Mail shipping options in NetDespatch
How do I edit the return address on my NetDespatch Royal Mail labels?
Zebra GK420D NetDespatch printer settings for blurry labels
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